Hiring policy

Payment policy

 

Payment can be made on arrival or 10 days prior to arrival via online.

We will send you an email 10 days before your arrival with a payment link giving you the option to prepay your reservation.

If your reservation is for EasySleep Eixample once you have made the payment online and sent us the passport details of the occupants. We will send you the codes so you can collect the keys from the Keybox located at the entrance of the building.

In case you want to pay on arrival you must first go to our office in Carrer Consell de Cent 432 to make the payment and check-in.

Please note that the reception is open from 09 to 19 hours on weekdays.

There is also the option that someone from our team wait for you in your apartment upon arrival to check in and make the payment this service has an extra cost of 40 euros

In case your reservation is for EasySleep Gaudi Terrace you can make the payment online or upon arrival on business hours from 09 to 19 hours on weekdays.

The office is in Carrer Consell de Cent 432.

 

If your arrival is out the office hours it is necessary to know, as we will send you the codes to collect the key from the Keybox which is at the entrance of the building of Carrer Sicilia 159.

There is also the option that someone from our team wait for you in your apartment upon arrival to check in and make the payment this service this has an extra cost of 40 euros

The next day we wait for you in our office.

In the event that your reservation is for EasySleep Born you can make the online payment that would be the easiest, once you send us the passport details of the occupants we will send you the codes so that you can collect your key from the Keybox that is at the entrance of the building Carrer Sicilia 159.

If you prefer to pay on arrival you must first stop by our office in Carrer Consell de Cent 432 if you arrive out of office hours, we will send you the codes so that you can pick up the key from the Keybox and the next day you must come to the office to complete the payment and check in.

There is also the option that someone from our team to wait for you in your apartment upon arrival to check in and make the payment this service has an extra cost of 40 euros

 

Modification and cancellation policy.

 

You can modify or cancel your reservation free of charge up to 7 days before your expected arrival.

If you cancel or modify between 6 days and 48 hours before arrival you will be charged the amount of the first night.

If you cancel or modify within 48 hours of the day of arrival or do not show up, you will be charged 100% of your stay.

 

Group Policy

Please note that we consider a group booking the reservation of  3 apartments of 6 people

 

The payment policy is:

50% of the reservation at the time of booking.

50% remaining of the reservation 15 days before arrival.

 

The cancellation policy is:

It can be cancelled free of charge up to 15 days before the expected arrival.

If you cancel out of this period, you won’t be refunded the 50% already charged at the time of booking.

It is important to fulfil with the following rules during your stay in the apartments.

 

Check-ins and checkouts

Check-ins will be made after 14:00 hours.

If your arrival is before 14:00 we can store your luggage in our office in Carrer Consell de Cent 432 until the time of check-in. From Monday to Friday.

Departures will take place before 10:00

In case you wish to leave later contact us and if there is availability, you could make your departure until 12:00 hours at no cost.

From 12:00 there is an extra cost of 50 euros authorizing the maximum departure until 20:00h.

Late check-outs will only be accepted if required 24 hours before the day of departure.

 

Noise

It is important to respect the rest of the neighbours.

Noisy activities are strictly prohibited, especially between 22:00 hours and 08:00 in the morning of the following day.

Please note that parties are not allowed and are a reason for sanction.

Meetings in the common areas are not allowed.

 

Security

You must leave the windows and doors locked with double turn of key every time you leave the apartment.

EASY SLEEP BARCELONA is not responsible for any damages or losses caused during your stay in the apartment, as well as thefts in or out of the house, destruction or loss following fires.

The loss of a set of keys will be penalized with 50 euros

 

Smoking

Please note that smoking is strictly forbidden in the apartment and common rooms.

In case of non-compliance with this rule, a fine of EUR 200 will be imposed

 

Cleaning

Please note that cleaning is included in the price at the end of the stay.

For stays longer than 6 nights, a weekly cleaning will be provided with free change of sheets and towels.

If it is less than 6 nights and more than 3 nights, we will give a change of towels for free.

On the day of departure, the customer must leave the apartment in reasonable conditions of cleaning and order (garbage accumulation, dirty kitchen, displaced furniture) otherwise EasySleep will charge the customer 75 euros to cover the extra cleaning.

You can’t leave trash bags in the common spaces.

Garbage should be thrown in the street containers that are close to the apartment.

Extra cleaning on request of the customer costs 40€

 

Conduct

Pets are not allowed.

The apartment cannot be used for parties, they will be reason for sanction.

Any damage caused to the apartment or its contents must be reported to EasySleep. The customer is responsible for such damages and will be charged the cost of the damages.

Please note that the apartment is not allowed to exceed the number of guests stated in the reservation.

Serious and/or repeated breach by the client of the conditions set out above will grant EasySleep the right to demand immediate abandonment of the apartment, without compensation.

 

EASY SLEEP BARCELONA reserves the right to charge for any furniture, lighting or any other damage to the apartment.