Booking Policies

Payment Policy

Payment can be made on arrival or 10 days before arrival online.

We will send you an email 10 days before your arrival with a payment link giving you the option to pay in advance for your reservation.

In the event that your reservation is for EasySleep Eixample once you have made the online payment and have sent us the passport information of the occupants. We will send you the codes so that you can collect the keys to your apartment from the Keybox located at the entrance of the building.

If you want to pay on arrival, you must first go to our office at Carrer Consell de Cent 432 to make the payment and check in.

The reception is open from 09:00 to 19:00 during the week.

There is also the option of having someone from our team wait for you at your apartment upon arrival to check in and make the payment. This service has an extra cost of €40.

In the event that your reservation is for EasySleep Gaudi Terrace, you can make the payment online or upon arrival during office hours from 9 a.m. to 7 p.m. during the week. And from 09-14H on weekends and holidays. 24h telephone

The office is located at Carrer Consell de Cent 432.

If your arrival is outside office hours, it is necessary to know, since we will send you the codes to collect the key of your apartment from the Keybox that is at the entrance of the building on Carrer Sicilia 159.

There is also the option of having someone from our team wait for you at your apartment upon arrival to check in and make the payment. This service has an extra cost of €40.

The next day we wait for you in our office.

In the event that your reservation is for EasySleep Born, you can make the payment online, which would be the simplest, once you send us the passport information of the occupants, we will send you the codes so that you can collect your key from the Keybox that is in the entrance of the building at Carrer Sicilia 159.

If, on the other hand, you prefer to pay on arrival, you must first go to our office at Carrer Consell de Cent 432. If you arrive outside office hours, we will send you the codes so that you can collect the key to your apartment from the Keybox and the next day you must come to the office to complete the payment and check in.

There is also the option of having someone from our team wait for you at your apartment upon arrival to check in and make the payment. This service has an extra cost of €40.

Modification and cancellation policy

You can modify or cancel your reservation free of charge up to 7 days before the scheduled arrival.

If you cancel or modify between 6 days and 48 hours before arrival, you will be charged the amount of the first night.

If you cancel or modify within less than 48 hours of the day of arrival or do not show up, you will be charged 100% of the stay.

Group Policy

Reservations of more than 3 apartments of 6 people are considered a group reservation.

The payment policy is:

  • 50% of the reservation when making the reservation.
  • Remaining 50% of the reservation 15 days before arrival.

The cancellation policy is:

  • You can cancel for free up to 15 days before the scheduled arrival.
  • If you cancel outside this period, the 50% already charged at the time of making the reservation will not be returned.

It is important to comply with the following rules during the stay in the apartments:

Inputs and Outputs

Entries will be made after 2:00 p.m.

If your arrival is before 2:00 p.m., we can store your luggage in our office at Carrer Consell de Cent 432 until check-in time. From Monday to Friday.

Departures will be made before 10:00

In the event that you wish to leave later, contact us and if there is availability, you could check out until 12:00 noon at no cost.

From 12:00 there is an extra cost of €50 authorizing the maximum departure until 8:00 p.m.

Late check outs will be accepted only if required 24 hours before the day of departure.

Noise

It is important to respect the rest of the neighbors.

Noisy activities are strictly prohibited, especially between 10:00 p.m. and 8:00 a.m. the next day.

 

Parties are not allowed and are subject to penalty.

Gatherings on the landings or gates are not allowed.

Security

You must leave the windows and doors double-locked every time you leave the apartment.

EASY SLEEP BARCELONA is not responsible for any type of damage or loss caused during your stay in the apartment, as well as theft inside or outside the house, damage or loss after fire.

The loss of a set of keys will be penalized with €50

Smoking

Smoking is totally prohibited in the apartment and common rooms.

In case of non-compliance with this rule, a fine of €200 will be imposed.

Cleanup

The price of the reservation includes the cleaning service at the end of the stay.

For stays longer than 6 nights, a weekly cleaning will be carried out with a change of sheets and towels free of charge.

If it is less than 6 nights and more than 3 nights, a review will be carried out with only a change of towels for free.

On the day of departure, the client must leave the apartment in reasonable conditions of cleanliness and order (garbage accumulation, dirty kitchen, displaced furniture), otherwise EasySleep will charge the client €75 to cover extra cleaning.

Garbage bags cannot be left in common spaces.

Garbage must be disposed of in the street bins near the apartment.

Extra cleaning on request of the client €40

Conduct

Pets are not allowed.

The apartment may not be used for parties, they will be subject to sanctions.

Any damage caused to the apartment or its contents must be reported to EasySleep. The customer is responsible for such damage and the cost of the damage will be charged.

It is forbidden to accommodate in the apartment a number of guests greater than that declared in the reservation.

Serious and/or repeated breach by the client of the aforementioned conditions will give EasySleep the right to demand the immediate abandonment of the apartment, without any compensation.

EASY SLEEP BARCELONA reserves the right to charge for any breakage of furniture, lighting or any other damage to the apartment.


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